Contac Us [email protected] or Call Us +1-833-772-5399
Dear Customer
Thank you for your support. If you encounter a problem with your battery during use, you can contact us. Typically, we will first check the back end of the battery to assess its condition, so your cooperation is necessary. Here are the ways to cooperate:
After-Sales Service Instructions:
· Required Steps for Cooperation:
1. Connect your battery to the Xiaoxiang Electric app.
2. Take screenshots of the app's homepage, ensuring that the area inside the red box (as shown in a provided image) is visible.
3. You can send us the screenshot using the following contact methods.
· Contact Customer Service:
Customer Service Contact Information
Phone Support:
Toll-Free: +1-833-772-5399
Working Hours: Thursday to Monday, 1:00 PM - 5:00 PM Eastern Time
Email Support
Email Address:
[email protected] Service Hours: Monday to Friday (business days), response within 24 hours
Business Communication
WhatsApp: +86 139 7106 7563
